Position: Hire Desk Manager

Location: Weston Super Mare

Hours of work:

Monday- Friday flexible hours

42.5 hours a week

Salary: £35,000.00 to £45,000.00 per annum doe

Overtime paid at time and a half.

Acorn by Synergie is excited to announce an opportunity for a Hire Desk Manager to join a leading plant hire company.

The Role:
As the Hire Manager, you'll be in charge of managing the Hire Desks to deliver outstanding service and boost sales. Leading a team of Hire Controllers, you will guide them to maintain a strong customer service focus in a busy setting.

You will be responsible for line managing a team in Weston-Super-Mare, two part-time staff in Exeter, and one in Liskeard. This role will involve travel to all branches.

Key responsibilities:
* Manage and support a team of hire desk coordinators to ensure seamless processing of hire requests.
* Provide training and mentoring to your team to help them deliver high-quality service, while ensuring adherence to company standards and policies.
* Oversee the day-to-day operations of the hire desk, ensuring all plant and equipment orders are processed accurately and efficiently.
* Coordinate the dispatch of equipment and ensure availability to meet customer needs.
* Ensure all documentation, hire contracts, and agreements are accurately completed and comply with company standards.
* Ensure customers receive a top-tier service experience, with reliability and professionalism at every step.
* Handle complaints effectively and know when to escalate for further support.

Skills & Experience:
* Full UK driving license
* Background in the plant hire industry, construction, or a related field.
* Prior experience in a leadership or supervisory role within a hire desk environment is preferred.
* Good understanding of construction equipment, machinery, and plant operations.
* Ability to thrive under pressure and in a fast-paced, deadline-driven environment.
* Strong attention to detail and a commitment to quality.
* Excellent communication skills to build rapport with clients and enhance business opportunities.
* Proficient in MS Office and hire desk software (training will be provided).

Benefits:
* Company pension
* Regular opportunity for overtime
* Holiday entitlement

Don't miss out on this exciting opportunity. Apply today and take the next step in your career!

Acorn by Synergie acts as an employment agency for permanent recruitment.